At DGA Financial Advisors we do our utmost to serve you as well as possible. If you are nevertheless dissatisfied with our services, we would like to hear about it.
How do you file a complaint?
- 1
Get in touch
First discuss your complaint with your advisor, or contact our office on 070-355 66 48 or info@dga.nl. We try to resolve your complaint as quickly as possible.
- 2
Written complaint
If you cannot reach a resolution, submit a written complaint to the management of DGA Financial Advisors at Kranenburgweg 94, 2583 EN The Hague. You will receive a response within two weeks.
- 3
Financial Services Complaints Institute (Kifid)
If your complaint is not resolved to your satisfaction, you can turn to Kifid (www.kifid.nl). Kifid is an independent disputes body for financial services.
Kifid
The Financial Services Complaints Institute (Kifid) is an independent disputes body. More information is available at www.kifid.nl.
Do you have a complaint?
We take your complaint seriously and do our best to resolve it as quickly as possible. Get in touch.